How we work

Our steady-source staff is located in the Philippines outside of downtown Manila. Rather than operate from the congested and more transient office blocks of Manila, we selected and developed a location on the outskirts of the city that would provide the foundation for building a stellar team. We wanted to attract, attain, and train the best. We knew this meant respecting locale culture, recruiting from the local universities, and implementing effective training models. Because of our location and our values, we developed an extended office with continuity, talent, and expertise, and we’re poised to grow with a model that is sustainable and steady.

From the outset, we knew we wanted to create a culture of mutual investment and promote continuity. Rather than the long commutes and nights away from home required for employment in Manila, our location provides a reasonable commute in a family-oriented culture. It’s a choice that has allowed us to attract and build strong relationships with local talent because it fosters a sustainable work-life balance.

We also wanted the best talent, and our location provides that, too. Surrounded by local universities, the area around Manila is rich with talent. These university graduates provide a steady pool of talent to hire and train as we grew and relied on our extended office. Our reputation in the region helped us attract and, more importantly, retain that talent. Our training model is the third component in building our talented, local team. As we recruited from the universities, we hire and train in pairs, creating subject matter experts and trainers at once. This model improves the training process for each pair, improves continuity in the organization as a whole, and brings well-trained employees into service quickly. The train-the-trainer model further encourages employee retention and investment.